What is your return policy? - Powered by Kayako eSupport Helpdesk Software

Article All items (excluding software and videos) may be returned within 30 days for a full refund of the purchase price. Outbound shipping and handling fees are not refundable. Customers are responsible for return freight charges.

Software and video returns will be accepted for refund only if the product is unopened. Non-defective software and videos that have been opened will not be accepted for return. Defective software & videos may be returned for exchange with the same product only.

All claims for damage, errors, or shortages in the merchandise delivered must be made within 48 hours from delivery of the merchandise.

Before returning any merchandise customers must first contact us for a Return Merchandise Authorization number (RMA). No returns of any type will be accepted without an RMA number. RMA numbers are valid for 10 business days and all returns must be received within 10 days of obtaining the RMA number.

If you return an item that qualified for Free Shipping or Expedited Shipping at a discount you will be charged the regular price of that shipping method.

Personalized products may not be returned.

Returned merchandise must be in resalable condition, including original packaging and accessories. Returned merchandise must be in original carton with a copy of the invoice. Everything included with the product must be returned including unfilled warranty cards and unused manuals. Absolutely no returns will be accepted after 30 days.

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16 Jul 2009 1:53 PM